Privacy & Cookie Notice

Lansdowne Clinic Privacy & Cookie Notice

This Privacy Notice sets out the basis on which any personal data is collected and sets out the type of information we collect.  We explain our position regarding the collection, use, storage and disclosure of personal information that we hold about you.

In summary, we gather information to enable us to provide the specific services we offer. We will not disclose personal data without valid consent unless there is a legal authority or safeguarding issue that permits us to do so.

Information is stored securely in a mixture of electronic and non-electronic format and is held for the term dictated by legislation. Once this deadline has passed all information is destroyed.

All employees and associates at Lansdowne Clinic are bound by strict codes of professional conduct covering privacy and confidentiality.

Information we collect from You  

• The type of information we may collect from you includes:
• Personal details
• Contact details including address, phone, mobile and email
• Details of any contact you’ve had with us – previous treatment
• Information in relation to your current reasons for contacting the clinic
• Details of any treatment you are currently receiving (medical history)
• Other details about you that may be relevant to your assessment and treatment

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your details directly by corresponding with us via our website, by post, phone, email or otherwise. This includes personal data you provide when you:

• are referred to our service
• pay for services we provide
• provide information at clinical interview and therapy sessions
• complete any “contact us” forms or referral forms.
• provide us with feedback.
• contact Lansdowne Clinic for any other purpose (including via social media).

How will we use the information we collect?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• to provide you with clinical services (including dealing with any preliminary enquiries that do not lead to an engagement with us)
• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• where we need to comply with a legal or regulatory obligation.
• where you have given consent.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

How long do we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Who we share your information with?

Clinically sensitive data is NOT shared with anyone without your express consent save in very specific and exceptional circumstances.

When someone visits our website, we may use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We will not allow any third-party service providers to use your personal data for their own purposes and we will only permit them to process your personal data for specified purposes and in accordance with our instructions if such an occasion arises.

How do we protect your personal data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Cookies

A cookie consists of information sent by our web server to your web browser and stored by the browser for a specified duration. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

The information we gather from cookies includes your country, your IP address and how you came to visit our site. Cookies are used for statistical purposes only and cannot be used to identify individuals.

We take precautions to ensure that any information collected is not lost, misused, altered, or at risk of access by any unauthorized third party.

How to obtain information about use of your data

If you wish to raise an issue  about how we have handled your personal data, you can contact us on the details below and we will investigate the matter for you.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Supervisory Authority – Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wimslow, Cheshire, SK9 5AF.

Contact details:

email us at info@lansdowneclinic.co.uk or write to:

Dr Stephen McCarthy
Data Controller
Lansdowne Clinic
25 Lansdowne Terrace
Gsforth
Newcastle upon Tyne
NE3 1HP

This notice was last updated on 21/02/2020.